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Help Desk Systems by

Logo

http://www.h2desk.com

Software and Service

        

Download Software Packages

Download software packages requires installation on a web server. System requirements: Apache Web Server 2.0+, PHP 5.5+, MySQL 5.5+, ionCube 5.0.19+, and Linux O/S (recommended). Includes 90 days of technical support.

Feature highlights:


  • Auto email-to-ticket conversion

  • Auto-response

  • Automatic ticket assignment

  • Customizable templates

  • Email notifications

  • File library

  • Knowledge base article library

  • Multiple themes

  • Private user for feature for all library content

  • Predefined (canned) replies

  • Service Level Agreement (SLA) due dates

  • Tutorials library

  • Unlimited departments and customers

  • Plus many more features

      

Cloud HD Plans

Customizable and secure help desk and customer portal. We handle hosting, backups, maintenance, and all the other techie stuff so you can focus on your business.

Feature highlights:


    - Unlimited customers
    - Unlimited departments
    - Unlimited tickets
    - Auto email-to-ticket conversion
    - Auto-response
    - Email notifications
    - Task assignments
    - Task reminders
    - Service Level Agreement (SLA) due dates
    - SLA expiration reminders and escalation
    - Automatic ticket assignments
    - Agent collision detection
    - Group customers by Company
    - Closed ticket notification
    - Customizable email templates
    - Customizable portal page
    - Knowledge base article library
    - Tutorials library
    - File library
    - Private user feature for all library content
    - Predefined (canned) replies
    - Preset and customizable reports
    - Free HTTPS (SSL) secure mode available
    - Plus many more features

      

Cloud HD Plus Plans

Full featured help desk, customer portal, and integrated live chat. We take care of hosting, maintenance, backups and all the other techie stuff so you can focus on your business.

Feature highlights:


    - Unlimited customers
    - Unlimited departments
    - Unlimited tickets
    - Unlimited chats
    - Auto email-to-ticket conversion
    - Auto chat-to-ticket conversion
    - Chat transcripts saved to help desk
    - Chat message preview saves operator time
    - Proactive chat invitations
    - Auto-response
    - Email notifications
    - Task assignments
    - Task reminders
    - Service Level Agreement (SLA) due dates
    - SLA expiration reminders and escalation
    - Automatic ticket assignments
    - Agent collision detection
    - Group customers by Company
    - Closed ticket notification
    - Customizable email templates
    - Customizable portal page
    - Knowledge base article library
    - Tutorials library
    - File library
    - Private user feature for all library content
    - Predefined (canned) replies
    - Preset and customizable reports
    - Free HTTPS (SSL) secure mode available
    - Plus many more features