Licenses

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Cloud HD Plans

Customizable and secure help desk and customer portal. We handle hosting, backups, maintenance, and all the other techie stuff so you can focus on your business.

Feature highlights:


    - Unlimited customers
    - Unlimited departments
    - Unlimited tickets
    - Auto email-to-ticket conversion
    - Auto-response
    - Email notifications
    - Task assignments
    - Task reminders
    - Service Level Agreement (SLA) due dates
    - SLA expiration reminders and escalation
    - Automatic ticket assignments
    - Agent collision detection
    - Group customers by Company
    - Closed ticket notification
    - Customizable email templates
    - Customizable portal page
    - Knowledge base article library
    - Tutorials library
    - File library
    - Private user feature for all library content
    - Predefined (canned) replies
    - Preset and customizable reports
    - Free HTTPS (SSL) secure mode available
    - Plus many more features

         

Available Packages


Cloud HD (X1)    $9.99 monthly

1 agent | Help Desk

Cloud HD (X3)    $29.99 monthly

3 agents | Help Desk | Auto Email Import

Cloud HD (X5)    $49.99 monthly

5 agents | Help Desk | Auto Email Import

Cloud HD (X7)    $69.99 monthly

7 agents | Help Desk | Auto Email Import

Cloud HD (X9)    $89.99 monthly

9 agents | Help Desk | Auto Email Import | Your Domain Address

Cloud HD (X11)    $109.99 monthly

11 agents | Help Desk | Auto Email Import | Your Domain Address

Cloud HD (X13)    $129.99 monthly

13 agents | Help Desk | Auto Email Import | Your Domain Address

Cloud HD (X15)    $149.99 monthly

15 agents | Help Desk | Auto Email Import | Your Domain Address

      

      Need a larger system? Submit a Support Ticket