Licenses

Cloud HD Plus Plans

Full featured help desk, customer portal, and integrated live chat. We take care of hosting, maintenance, backups and all the other techie stuff so you can focus on your business.

Feature highlights:

- Unlimited customers
- Unlimited departments
- Unlimited tickets
- Unlimited chats
- Auto email-to-ticket conversion
- Auto chat-to-ticket conversion
- Chat transcripts saved to help desk
- Chat message preview saves operator time
- Proactive chat invitations
- Auto-response
- Email notifications
- Task assignments
- Task reminders
- Service Level Agreement (SLA) due dates
- SLA expiration reminders and escalation
- Automatic ticket assignments
- Agent collision detection
- Group customers by Company
- Closed ticket notification
- Customizable email templates
- Customizable portal page
- Knowledge base article library
- Tutorials library
- File library
- Private user feature for all library content
- Predefined (canned) replies
- Preset and customizable reports
- Free HTTPS (SSL) secure mode available
- Plus many more features

Available Packages